I. GENERAL PROVISIONS
These regulations define the rules for the placement of orders and the sale of goods offered through the online store www.Flame24.de as well as the rights and obligations of the parties arising from the conclusion of the respective contract in electronic form. When placing an order, the BUYER must confirm that he has read these rules by checking the "Acceptance of the rules" box.
The operator of the store is Shark Bur UAB. Other contact information: e-mail: info@flame24.de , Tel: +37063058229.
BUYERS can be individuals and organizational units with full legal capacity within the meaning of the provisions of the Civil Code.
SELLER provides electronic services related to placing online orders for the offered goods and their realization, as well as newsletter service.
The recipient of the content of the services provided in electronic form may, at any time, refuse the services provided by the SHOP Operator.
ENTREPRENEUR WITH CUSTOMER RIGHTS - a natural person who concludes a contract directly related to his/her entrepreneurial activity, if it is evident from the content of this contract that this person does not have a professional character arising, in particular, from the subject of his/her entrepreneurial activity. the data provided on the basis of the provisions of the Central Statistical Office of Business Registration and Information.
Orders in the online store can be placed through the website, by phone or e-mail.
The technical requirements necessary to use the services provided by the BUYER are as follows:
a) a mobile device with Internet access,
b) a web browser.
Due to the possibility of malicious software penetration into the BUYER's IT system, the SELLER recommends the use of anti-virus software.
The BUYER is forbidden to provide the SELLER with illegal content.
II. ORDERS
Orders for the offered goods are accepted on the store's website by the BUYER filling in the order form.
The BUYER is always obliged to include the following data in the order form: a) Name and surname, b) Residential address, c) Correspondence address, d) E-mail address, e) Telephone number
BUYER can register in the store using the appropriate "Register" link on the store's website, which allows you to log in and place orders without having to fill out the order form specified in the paragraph each time.
Orders can be placed 24 hours a day, 7 days a week via.
Fulfillment of orders for which the following payment options have been selected when placing the order: bank transfer or card payment - occurs after the amount for the ordered goods is credited to the SELLER's bank account.
The contract between the BUYER and the SELLER is considered to be concluded from the moment of receiving the confirmation of order acceptance sent by the SELLER to the e-mail address specified by the BUYER.
The conditions of fulfillment of non-standard orders are agreed individually with the BUYER each time.
The BUYER agrees to receive an electronic invoice and send it to the e-mail address specified when placing the order. Placing an order is tantamount to requesting an invoice as a proof of purchase.
The SELLER is obliged to deliver the goods free of defects.
III. SHIPPING AND DELIVERY COSTS
The goods are shipped within 48 hours after the payment has been credited to the SELLER's bank account (for electronic payment options).
The BUYER shall bear the delivery costs.
The ordered goods shall be delivered via the courier company selected by the BUYER when placing the order, to the address specified in the order form.
The delivery period is up to 5 working days from the date of delivery to the supplier in case of domestic shipments and up to 10 working days in case of foreign shipments. Each time the buyer is clearly and explicitly informed about transportation costs before placing the order.
Deliveries of goods are only made on working days.
The BUYER is advised to inform the SELLER within 24 hours of receipt in case of any damage, quantity defects or incompleteness of the goods, which may be related to the delivery, in order to simplify the complaint procedure. about the shipment by e-mail to the following address: info@flame24.de and within 7 days directly to the courier company of his choice.
If the BUYER, who is not a consumer or an entrepreneur with consumer rights, fails to notify the SELLER of damages related to the delivery, defect or incompleteness of the goods within 3 days from the date of delivery of the goods to the address indicated by the SELLER, it shall be considered equivalent to the BUYER's declaration of receipt of the goods without any reservations and shall result in the loss of claims to the above extent.
The SELLER declares that he makes every effort to ensure that the shipping cost indicated on the order page of the online store corresponds to the actual costs, however, due to the variety of assortment, quantity of ordered goods, features and sizes. For some products, the actual shipping costs may differ from the amount of these costs indicated on the order page. Therefore, the SELLER undertakes to inform the BUYER immediately of the actual shipping costs before concluding the contract. In such a situation, the order is processed after the BUYER accepts the actual shipping cost.
IV PAYMENT
1. The prices of the goods shown on the website are in Euros and do not include VAT. These prices do not include shipping costs.
2. The price at the time of execution of the order by the SELLER is binding on the parties to the transaction.
3. Methods of payment accepted by the SELLER are indicated on the site: www.Flame24.de
4. For transactions, the only currency acceptable to SELLER is the Euro.
5. If it is necessary to return funds in a currency other than Euro to a foreign account number, SELLER will charge the other party an administrative fee corresponding to the commission charged to SELLER by the bank.
6. The entity providing online payment services is Paypal.
7. If it is necessary to refund the funds for the transaction made by the Customer using the payment card, the SELLER shall refund the funds to the bank account assigned to the Customer's payment card.
8. The BUYER decides on the form of payment when placing the order.
9. The SELLER's requisites and account number for making transfers for the ordered goods will be sent to the BUYER each time after successful completion of the transaction in the store www.Flame24.de.
V. RIGHT TO WITHDRAW FROM THE CONTRACT
The BUYER may withdraw from the contract without giving any reason within 14 days from the date of receipt of the goods by the BUYER or a third party, other than the carrier, indicated by the BUYER. If the BUYER has purchased many items within one order which were delivered separately, in batches or in parts, the period for withdrawal from the contract starts from the date of receipt of the last item, batch or part. Upon expiry of this period, the BUYER loses the right to withdraw from the contract.
The BUYER is not entitled to withdraw from the contract in the cases specified in Article 38 of the Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, item 827) and others. with regard to contracts where the subject of the contract is a non-assembled object made to the consumer's order or intended to meet his/her individual needs; where the subject of the service is an object that spoils quickly or has a short shelf life; where the subject of the service is a product delivered in a sealed package that cannot be used as a service; where the subject of the service is a product that has a short shelf life; where the subject of the service is a product delivered in a sealed package that cannot be used as a service.
To withdraw from the contract, the BUYER must send a written statement of withdrawal to the address or e-mail address of the SELLER, for example, in the form of a completed withdrawal form (withdrawal form) or the form forming Appendix No. 2 to the Contract. Consumer Rights Act of May 30, 2014 (Journal of Laws 2014, Art. 827). The postmark date determines whether the withdrawal deadline has been met. The EXHIBIT address to which the withdrawal statement must be sent and the goods returned to the place from which they were sent.
BUYER must return the merchandise immediately, no later than within 14 days of termination. The returned goods must be complete and have no traces of use. The BUYER shall bear the costs of returning the goods. If the goods cannot be sent by regular mail, the BUYER shall bear the costs associated with the chosen method of returning the goods.
If the BUYER withdraws from the contract, the SELLER shall reimburse all payments received from the BUYER, excluding the costs of delivery of the goods, except for additional costs resulting from the BUYER's chosen method of delivery of the goods other than the cheapest one. the usual method of delivery of the goods offered by the SELLER. The amount paid will be refunded within 14 days from the date of receipt of the returned goods or providing the BUYER with proof of return, whichever comes first.
The refund will be made by transfer to the account from which the online payment was made or to the account specified by the BUYER in the contract cancellation form.
The provisions of this chapter shall not apply to a BUYER who is not a consumer and is not a PROVIDER WITH CUSTOMER RIGHTS.
VI. COMPLAINTS
The SELLER shall be liable to the BUYER for defects in the goods according to the rules established by the Civil Code.
1. Complaints about goods purchased from our distributors must be made through these distributors and the customer must be informed of this by the person from whom he purchased the goods.
2. If a package is delivered to the SELLER's address without complying with the previous points, the package will be returned and the distributor from whom the goods came will be charged shipping costs and an administration fee.
3. Complaints about shipments that do not correctly identify the sender will be ignored.
The BUYER may demand that the goods be replaced with a serviceable one or that the defect be remedied. If the goods sold are defective, the BUYER may also apply for a reduction in price or withdrawal from the contract if the SELLER does not replace the defective goods with defect-free goods or remedy the defect. The BUYER may not withdraw from the contract if the defect is insignificant.
The SELLER shall bear the costs of returning the advertised goods if the complaint is accepted. The method of returning the advertised goods shall be determined by the SELLER.
The claim will be considered within 14 days from the moment of its receipt by the SELLER. If the claim is not accepted, the goods will be sent back to the BUYER together with the conclusion that the claim is unfounded. The BUYER must first pay the transportation costs.
The SELLER shall not be liable under the warranty to BUYERS who are not consumers.
If the goods are sold at a retail outlet, the BUYER is informed of the defects of the goods and the SELLER is exempted from liability under the warranty to the extent of the defects detected.
VII. PROTECTION OF PERSONAL DATA
The administrator of personal data is the Seller, whose registration and contact details are specified in clause I.1.
Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as GDPR) and other generally applicable provisions.
The data collected by the Administrator when placing an order and concluding a sales contract or concluding a newsletter subscription contract are processed in connection with (purposes of processing):
the need to implement the contracts concluded by you with the Administrator, as well as the actions taken prior to the conclusion of the contracts at your request (Art. 6(1)(b) GDPR),
the need to fulfill a legal obligation imposed on the Administrator (Article 6(1)(c) GDPR),
your consent to the processing of personal data for marketing purposes in connection with the sending of commercial information in the form of a newsletter (Article 6(1)(a) GDPR).
The Buyer's personal data may be processed in connection with the Administrator's legitimate interest for the purposes of marketing its own products and services and for securing and processing claims (Article 6(1)(f) GDPR).
The provision of personal data is voluntary, but necessary for the placing of an order, the conclusion of a sales contract and its realization. The provision of personal data for subscription to the newsletter is also voluntary, but necessary for the correct sending of the newsletter.
The Administrator declares that the Buyer's personal data may be transferred, depending on the selected method of delivery and payment for the order, to the selected carrier or intermediary shipping on behalf of the Administrator, for the purpose of delivery, as well as to the person processing. electronic payments or payment card payments, financial institutions providing credit for the purchase of goods or leasing, organizations providing hosting/server services, and organizations from the IT industry supporting the online store, organizations from the IT industry supporting the online store, and organizations from the IT industry supporting the online store.
The Buyer's personal data is stored for the period necessary for: (1) securing or handling any claims arising from the contract, (2) after-sales service of the Buyer (handling of complaints), (3) fulfillment of a legal obligation imposed on the Buyer. Administrator (arising, for example, from accounting rules and tax law). Personal data processed for marketing purposes (e.g. for newsletters) and for purposes other than those mentioned above will be processed until previously expressed consent to their processing for this purpose is withdrawn, an objection is raised or the subscription to the newsletter is canceled.
The Buyer or Subscriber to the newsletter has the right to request from the Personal Data Administrator access to their personal data, rectification, erasure or restriction of processing, the right to object to their processing, as well as the right to transfer them. The Buyer or Subscriber also has the right to lodge a complaint with a supervisory authority.
If the Administrator plans further processing of personal data for a purpose other than the purpose for which the personal data was collected, he or she will inform the other purpose and provide any other relevant information prior to such further processing.
VIII. COPYRIGHTS
The contents of SELLER's websites listed in point I, point 1 are protected by copyright and may not be modified, reproduced, distributed or published in accordance with the "Copyright and Related Rights Act of February 4, 1994" unless SELLER gives written consent.
The names of companies, their trademarks and logos presented on the websites of the stores belong to their owners and are used for informational purposes only.
IX. NEWSLETTER
SELLER, with the Subscriber's consent, may send a free newsletter (called newsletter) to the Subscriber's e-mail address.
The purpose of sending the newsletter is to provide Subscribers with information about promotions, new products and training organized by the SELLER, including marketing information related to commercial activities conducted by the SELLER.
Subscription to the newsletter can be done on the store's website by entering the Subscriber's e-mail address.
Subscriber may at any time change the address to which the newsletter will be sent or unsubscribe by clicking the "unsubscribe" link contained therein or by sending an opt-out statement or change of address information to the following address: info@flame24.de.
The commencement of the subscription to the newsletter amounts to acceptance of these Terms and Conditions and consent to the processing of personal data in accordance with the provisions of the GDPR for the correct sending of the newsletter.
The SELLER reserves the right to stop sending the newsletter after notifying the user without giving reasons.
X. RESERVATIONS AND FINAL CLAUSES
These rules of the online store www.flame24.de are publicly available on the website and the BUYER may save them in the memory of his computer or print them out.
For questions related to the fulfillment of the order, the BUYER may contact the SELLER by e-mail at the following address: info@flame24.deor by phone +37063058229.
In matters not regulated by these Regulations, the provisions of generally applicable law shall apply, including in particular the provisions of the Act of April 23, 1964, the Civil Code (Journal of Laws of 1964, No. 16, Art. 93, as amended) and the Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, Art. 827).
The law shall apply to the contract of sale. These Rules are an integral part of the purchase contract concluded by the BUYER and the SELLER. The content of the Regulations shall be binding on the parties in accordance with the wording at the time the BUYER places the order. This provision does not deprive the consumer of the protection afforded by the provisions that cannot be contractually derogated from under the laws of the country in which the consumer has his habitual residence.
Any disputes arising from the performance of the contract of sale will be settled by the court having jurisdiction in the place where the SELLER is located. This provision does not apply to a contract concluded with the BUYER who is a consumer or an entrepreneur with consumer rights.
The BUYER-consumer has the possibility to use out-of-court methods of handling complaints and making claims. Detailed information on the possibility of using extrajudicial methods of complaints and claims, as well as the rules of access to these procedures can be obtained in the offices and on the websites of district (municipal) commissioners for consumer protection, social organizations whose statutory tasks include consumer protection, voivodeship trade inspection offices and on the website.
XI. PROCESSING
"In accordance with the Act of October 23, 2015 on Waste Electrical and Electronic Equipment (Journal of Laws of 2015, item 1688):
The SELLER is required to collect used appliances from households at the point of sale free of charge, provided the used appliances are of the same type and perform the same function as the appliances being sold (the cost of delivering the used appliances to the SELLER's facility shall be paid by the BUYER),
When delivering equipment intended for household use to BUYER, SELLER shall collect the used equipment free of charge from households at the place where the equipment is delivered, provided that the used equipment is of the same type and performs the same functions as the equipment delivered. equipment.